Customer service and FAQ

    Rentapram.dk provides high quality prams, strollers and babyseats for rental in Copenhagen, Denmark. We always deliver well maintained, cleaned and nice equipment. We have tried to gather some of the most frequently asked questions down below.

    Our inventory is normaly not staffed by us during the openinghours - we therefore need at least 2 hours to complete your order.

     

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    Airtravel: It is not allowed to take prams on airtravel, our umbrella-strollers is allowed on airtravel.

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    Cancelling:  You can cancel your reservation up till 14 days after your reservation withour any charge and when you have received the rented item, your cancellingperiod expires. If you provide equipment return before the rental outlet, it will not lead to price reduction.

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    Cleaning fee: Cleaning fee is for single items DKK 75 and double items DKK 125.

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    Copenhagen Airport: Due to the service desk in CPH airport not being open 24/7 we are unfortunately unable to use the service desk as a relay point for rental equipment. Therefore we don’t have the option to deliver or pick up your rented baby equipment at the airport. We will be more than happy to deliver at your hotel or other address of residence in Greater Copenhagen.

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    Extra additional fees: All Wakeup hotels in Copenhagen will charge an additional fee of DKK 100 for receiving and delivery of items. The deliveryfee is therefore DKK 495 to this hotels.

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    Insurance: You are personally responsibilty for the rented item. We expect that you will take care of the rented item as if it was your own.

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    Delivery elsewhere: We can deliver to other adresses than hotels for instans in private homes. If you order delivery, please make sure to be home at the delivery andwhen we have to pick up the rented item and the delivery and pickup will always be at the frontdoor on the road. In vain drive, we charge you a new fee for the second time of delivery/pickup. Normal delivery fee DKK 375 is between mon-sun between 8-20 - outside this time there will be an extra charge of DKK 150 which will be drawn from your deposit.

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    Delivery at hotels: We deliver to all hotels in Greater Copenhagen at the reception. The price for delivery is DKK 395. We deliver and pickup mon-sun 8-20. If you want deliver within the next 6 hours our fee is DKK 495 for this service. 

    Deposit: The deposit will be returned at your credit card, when the rented item has been returned within 14 days.

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    PayPal: PayPal charges a small fee for returning your deposit – under DKK 10. We charge no payment fee for the renting.

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    Pick-up at our adress: It is possible to pick up the rented item at our adress. If you place an order to be delivered within the next 6 hours, please contact us and we will make sure to have the rented item ready.

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    Puncture: If one of our prams og strollers puncture during the rental period, you can get the punctured tire patched in a bicycle mechanic. The repair expence will be funded with us by showing the bon. If a tire puncture during the rental period, it is accidental and does not warrant immediate replacement of another pram or stroller. Prams and strollers which have tires with air is mentioned in the product destription.

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    Weekend/Holidays: It is not possible to order delivery and pick up, if one of the days includes a holiday or a weekend. Please send a request if you are in doubt or call us at our telephone +45 53 53 54 59

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    If you have any further questions please write an e-mail to susanne@rentapram.dk – we will be more than happy to help and will respond as soon as possible.

     

    Opening hours for pickup/delivery by yourself at Pelican Self Storage, Roskildevej 519, 2605 Brøndby: Monday-friday 10-18m, saturday 10-14. Sunday is the shop closed.

     

    Please note that the our delivery service follows our storehous opening hours. If outside opening hours, please send us an e-mail and we will respond as soon as possible.

    Please also note that rented equipment can be picked up at our main office outside regular openings hours, separate instructions for off time pickups will be emailed upon reservation.